Legal
Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you submit an inquiry form, request a quote, or contact our team. This includes your name, email address, company name, phone number, and the content of your communications with us. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
2. How We Use Your Information
We use the information we collect to respond to your inquiries and provide customer support, process and fulfill product or service requests, send you technical updates and product information relevant to your inquiry, improve our website and services, and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content. Essential cookies are required for the website to function properly. Analytics cookies help us understand usage patterns so we can improve our content. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.
4. Information Sharing
We may share your information with trusted service providers who assist us in operating our website and conducting our business (such as email service providers and analytics platforms), subject to confidentiality agreements. We may also disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of VEXALED, our customers, or the public.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry and contact form data is typically retained for up to 3 years unless you request earlier deletion or we are required to retain it longer by law.
7. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information (subject to legal retention requirements), object to or restrict processing of your data, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@vexaled.com.
8. International Transfers
VEXALED is based in China and your information may be transferred to and processed in China or other countries where our service providers operate. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
9. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services (such as analytics platforms). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with through our website.
10. Children's Privacy
Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@vexaled.com or write to: VEXALED, Foshan, Guangdong Province, China. We will respond to your request within 30 days.